{"id":19966,"date":"2026-01-04T17:02:51","date_gmt":"2026-01-04T17:02:51","guid":{"rendered":"https:\/\/test.sdfs.me\/refund_returns\/"},"modified":"2026-01-26T16:34:19","modified_gmt":"2026-01-26T16:34:19","slug":"politique-de-remboursement-et-de-retours","status":"publish","type":"page","link":"https:\/\/test.sdfs.me\/fr\/politique-de-remboursement-et-de-retours\/","title":{"rendered":"Politique de Remboursement et de Retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19966\" class=\"elementor elementor-19966 elementor-19615\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3871d4b e-flex e-con-boxed e-con e-parent\" data-id=\"3871d4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-659227d e-con-full e-flex e-con e-child\" data-id=\"659227d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-778b2c5 elementor-widget elementor-widget-ct_heading\" data-id=\"778b2c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ct_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"ct_heading-778b2c5\" class=\"ct-heading h-align-center item-st-default\">\r\n    <div class=\"heading-wrapper\">\r\n        <div class=\"inner-heading\">\r\n                          \t                <h6 class=\"item--title case-animate-time st-default \" data-wow-delay=\"ms\">\r\n                    <span>Politique de Retours et Remboursements<\/span>                <\/h6>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4b4f9e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e4b4f9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc74ce5 e-con-full e-flex e-con e-child\" data-id=\"bc74ce5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46f8543 elementor-widget elementor-widget-text-editor\" data-id=\"46f8543\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"3\">Chez <b data-path-to-node=\"3\" data-index-in-node=\"5\">Sunlube<\/b>, nous nous engageons \u00e0 fournir des lubrifiants et produits industriels de haute qualit\u00e9. Si vous n&#8217;\u00eates pas enti\u00e8rement satisfait de votre achat, nous sommes l\u00e0 pour vous aider.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4601fd7 e-con-full e-flex e-con e-child\" data-id=\"4601fd7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82f1490 elementor-widget elementor-widget-ct_heading\" data-id=\"82f1490\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ct_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"ct_heading-82f1490\" class=\"ct-heading h-align-left item-st-default\">\r\n    <div class=\"heading-wrapper\">\r\n        <div class=\"inner-heading\">\r\n                          \t                <h6 class=\"item--title case-animate-time st-default \" data-wow-delay=\"ms\">\r\n                    <span>1.  Conditions de Retour Pour \u00eatre \u00e9ligible \u00e0 un retour, votre article doit \u00eatre:<\/span>                <\/h6>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdc60c1 elementor-widget elementor-widget-text-editor\" data-id=\"cdc60c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li data-path-to-node=\"5,0,0\"><b data-path-to-node=\"5,0,0\" data-index-in-node=\"0\">Non utilis\u00e9 et Scell\u00e9:<\/b> Le produit doit \u00eatre dans le m\u00eame \u00e9tat que celui dans lequel vous l&#8217;avez re\u00e7u. Pour des raisons de s\u00e9curit\u00e9 et de qualit\u00e9, nous ne pouvons pas accepter les retours de conteneurs, f\u00fbts ou r\u00e9servoirs ouverts.<\/li>\n<li data-path-to-node=\"5,1,0\"><b data-path-to-node=\"5,1,0\" data-index-in-node=\"0\">Dans l&#8217;emballage d&#8217;origine:<\/b> L&#8217;article doit \u00eatre dans son emballage d&#8217;origine avec toutes les \u00e9tiquettes et scell\u00e9s intacts.<\/li>\n<li><b data-path-to-node=\"5,2,0\" data-index-in-node=\"0\">D\u00e9lai:<\/b> Vous disposez de <b data-path-to-node=\"5,2,0\" data-index-in-node=\"25\">30 jours calendaires<\/b> pour retourner un article \u00e0 compter de la date de r\u00e9ception.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0b15b68 e-con-full e-flex e-con e-child\" data-id=\"0b15b68\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76425d6 elementor-widget elementor-widget-ct_heading\" data-id=\"76425d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ct_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"ct_heading-76425d6\" class=\"ct-heading h-align-left item-st-default\">\r\n    <div class=\"heading-wrapper\">\r\n        <div class=\"inner-heading\">\r\n                          \t                <h6 class=\"item--title case-animate-time st-default \" data-wow-delay=\"ms\">\r\n                    <span>2. Articles Endommag\u00e9s ou Incorrects Veuillez inspecter votre commande \u00e0 la livraison. Si vous recevez un produit endommag\u00e9 ou une sp\u00e9cification incorrecte:<\/span>                <\/h6>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b435599 elementor-widget elementor-widget-text-editor\" data-id=\"b435599\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li data-path-to-node=\"7,0,0\">Contactez-nous imm\u00e9diatement dans les <b data-path-to-node=\"7,0,0\" data-index-in-node=\"38\">48 heures<\/b> suivant la livraison.<\/li>\n<li data-path-to-node=\"7,1,0\">Fournissez des photos des marchandises\/emballages endommag\u00e9s.<\/li>\n<li data-path-to-node=\"7,2,0\">Nous organiserons un remplacement ou un remboursement complet sans frais suppl\u00e9mentaires pour vous.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c3cffd e-con-full e-flex e-con e-child\" data-id=\"2c3cffd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a19732 elementor-widget elementor-widget-ct_heading\" data-id=\"0a19732\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ct_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"ct_heading-0a19732\" class=\"ct-heading h-align-left item-st-default\">\r\n    <div class=\"heading-wrapper\">\r\n        <div class=\"inner-heading\">\r\n                          \t                <h6 class=\"item--title case-animate-time st-default \" data-wow-delay=\"ms\">\r\n                    <span>3. Processus de remboursement<\/span>                <\/h6>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51ce48e elementor-widget elementor-widget-text-editor\" data-id=\"51ce48e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li data-path-to-node=\"10,0,0\"><b data-path-to-node=\"10,0,0\" data-index-in-node=\"0\">Articles D\u00e9fectueux\/Erron\u00e9s :<\/b> Sunlube couvrira tous les frais d&#8217;exp\u00e9dition.<\/li>\n<li data-path-to-node=\"10,1,0\"><b data-path-to-node=\"10,1,0\" data-index-in-node=\"0\">Retours Standard :<\/b> Vous serez responsable du paiement de vos propres frais d&#8217;exp\u00e9dition pour le retour de votre article. Des frais de remise en stock (restocking fees) peuvent s&#8217;appliquer pour les grosses commandes industrielles.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fbf5c4 e-con-full e-flex e-con e-child\" data-id=\"7fbf5c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a16556 elementor-widget elementor-widget-ct_heading\" data-id=\"9a16556\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ct_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"ct_heading-9a16556\" class=\"ct-heading h-align-left item-st-default\">\r\n    <div class=\"heading-wrapper\">\r\n        <div class=\"inner-heading\">\r\n                          \t                <h6 class=\"item--title case-animate-time st-default \" data-wow-delay=\"ms\">\r\n                    <span>4. Frais d'exp\u00e9dition<\/span>                <\/h6>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54c2996 elementor-widget elementor-widget-text-editor\" data-id=\"54c2996\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li data-path-to-node=\"11,0,0\"><b data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">Defective\/Wrong Items:<\/b> Sunlube will cover all shipping costs.<\/li>\n<li data-path-to-node=\"11,1,0\"><b data-path-to-node=\"11,1,0\" data-index-in-node=\"0\">Standard Returns:<\/b> You will be responsible for paying for your own shipping costs for returning your item. A standard <b data-path-to-node=\"11,1,0\" data-index-in-node=\"117\">restocking fee<\/b> may apply for large industrial orders.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61e2515 e-con-full e-flex e-con e-child\" data-id=\"61e2515\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a21c2d2 elementor-widget elementor-widget-ct_heading\" data-id=\"a21c2d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ct_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"ct_heading-a21c2d2\" class=\"ct-heading h-align-left item-st-default\">\r\n    <div class=\"heading-wrapper\">\r\n        <div class=\"inner-heading\">\r\n                          \t                <h6 class=\"item--title case-animate-time st-default \" data-wow-delay=\"ms\">\r\n                    <span>8. Contact information<\/span>                <\/h6>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e98cf45 elementor-widget elementor-widget-text-editor\" data-id=\"e98cf45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"11\"><b data-path-to-node=\"11\" data-index-in-node=\"0\">5. Contactez-nous<\/b> Si vous avez des questions sur la fa\u00e7on de nous retourner votre article, contactez-nous \u00e0:<\/p>\n<ul>\n<li data-start=\"3259\" data-end=\"3295\"><strong data-start=\"3262\" data-end=\"3272\"><strong data-start=\"3262\" data-end=\"3272\">Email: <a href=\"mailto:info@test.sdfs.me\" target=\"_blank\" rel=\"noopener noreferrer\">info@test.sdfs.me<\/a><\/strong><\/strong><\/li>\n<li data-start=\"3298\" data-end=\"3330\"><strong data-start=\"3301\" data-end=\"3311\"><strong data-start=\"3301\" data-end=\"3311\">Phone: <a href=\"tel:+97172434761\">+ 971 7 2434 761<\/a><\/strong><\/strong><\/li>\n<li data-start=\"3298\" data-end=\"3330\"><strong data-start=\"3336\" data-end=\"3348\"><strong data-start=\"3336\" data-end=\"3348\">Address: <\/strong><a href=\"https:\/\/www.google.com\/maps?ll=25.660429,55.788909&amp;z=14&amp;t=m&amp;hl=en&amp;gl=AE&amp;mapclient=embed&amp;cid=4914742527404296178\">Plot no.-244, Al Hamra Industrail Area, NFZ, Al Jazeera Al Hamra, Ras Al Khaimah UAE.<\/a><\/strong><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de Retours et Remboursements Chez Sunlube, nous nous engageons \u00e0 fournir des lubrifiants et produits industriels de haute qualit\u00e9. Si vous n&#8217;\u00eates pas enti\u00e8rement satisfait de votre achat, nous sommes l\u00e0 pour vous aider. 1. Conditions de Retour Pour \u00eatre \u00e9ligible \u00e0 un retour, votre article doit \u00eatre: Non utilis\u00e9 et Scell\u00e9: Le produit [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-19966","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test.sdfs.me\/fr\/wp-json\/wp\/v2\/pages\/19966","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test.sdfs.me\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test.sdfs.me\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test.sdfs.me\/fr\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/test.sdfs.me\/fr\/wp-json\/wp\/v2\/comments?post=19966"}],"version-history":[{"count":0,"href":"https:\/\/test.sdfs.me\/fr\/wp-json\/wp\/v2\/pages\/19966\/revisions"}],"wp:attachment":[{"href":"https:\/\/test.sdfs.me\/fr\/wp-json\/wp\/v2\/media?parent=19966"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}